Refund policy

Return & Refund Policy

Last updated: September 30, 2026

30-Day Returns

We offer a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused and in its original sealed packaging, in the same condition you received it. You will also need your order number or proof of purchase.

To start a return, contact us at shop.kevinekwa@gmail.com with your order number and the reason for the return. Returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Unless the item is defective, damaged or incorrect, return shipping costs are the customer's responsibility.

Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery at shop.kevinekwa@gmail.com with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund, at no cost to you.

Non-Returnable Items

For hygiene and safety reasons, personal care products that have been opened or used (including shaving sticks, derma rollers and hair serums) cannot be returned, unless they are defective, damaged or incorrect. Gift cards and items marked as final sale cannot be returned.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Your Rights as a Canadian Consumer

This policy does not limit the rights you have under applicable consumer protection laws in Canada, including Quebec's Consumer Protection Act and its legal warranty that goods must be fit for their intended use and last a reasonable time under normal use.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, you will be refunded in Canadian dollars (CAD) to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at shop.kevinekwa@gmail.com.

Contact Us

For any question about returns or refunds, contact us at shop.kevinekwa@gmail.com.