Shipping policy

Shipping Policy

Last updated: September 30, 2026

Thank you for shopping at AeroShave. This policy explains how and when your order will be delivered.

1. Free Shipping on All Orders

All orders ship FREE to addresses across Canada, with no minimum purchase. International shipping may be offered in the future.

2. Order Processing Time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding statutory holidays) after payment is confirmed. Orders placed after 12:00 p.m. (Eastern Time) or on weekends are processed the next business day.

Our products are shipped directly from our fulfillment partners' warehouses. As a result, items from the same order may arrive in separate packages.

3. Delivery Time

Estimated delivery time is [7-15] business days after your order ships. Delivery times are estimates, not guarantees, and start from the date your order ships, not the date it is placed.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active.

5. Delays

Occasional delays may occur due to high order volume, carrier issues, weather or customs. If your order has not arrived within [20] business days of shipment, please contact us and we will investigate with the carrier.

6. Duties and Taxes

Applicable sales taxes (GST/QST/HST) are calculated at checkout. For deliveries within Canada, AeroShave covers any import duties, so you will not be charged extra fees upon delivery.

7. Incorrect Address

Please make sure your shipping address is complete and accurate. AeroShave is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned because of an incorrect address, we can reship it at the customer's expense.

8. Lost, Stolen or Damaged Packages

If your tracking shows "delivered" but you have not received your package, please check with neighbours and your local post office, then contact us within 7 days. If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the product and packaging, and we will send a replacement or issue a refund.

For returns and refunds, please see our Refund Policy.

9. Contact Us

Questions about your order? Contact us at [CONTACT EMAIL] with your order number and we will reply within 24-48 business hours.